All orders are processed within 1–2 business days.
Shipping Time
Once your order has been processed, shipping times will vary based on your location and the shipping method selected at checkout.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping option.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
Due to hygiene and safety reasons, we only accept returns if the item is:
Unopened
Unused
In its original packaging
With the original seal fully intact
In the same condition as when received
You must also provide a receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at lustier@lustier.co within 7 days of receiving your order.
Return Shipping
All return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
Inspection & Refunds
Refunds are issued only after we receive and inspect the returned item.
If approved, refunds will be processed to the original payment method within 7 business days.
Exchanges
We do not offer direct exchanges. To receive a different item, please return the eligible product and place a new order once your return is approved.